Terms of service
Terms of Service
Last updated: September 21, 2026
Welcome to ORELIAN.
These Terms of Service govern your access to and use of our online store and the purchase of products offered through our website.
Please read these terms carefully before using our website or placing an order.
By accessing our website or purchasing our products, you agree to these Terms of Service, subject to any mandatory rights provided by applicable law.
1. General Conditions
ORELIAN operates an online store specializing in watches and related products.
By using our website, you agree to:
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Provide accurate and complete information when placing an order.
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Use the website only for lawful purposes.
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Refrain from attempting to interfere with website security or functionality.
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Respect the intellectual property rights associated with our website and products.
We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, unlawful activity, or misuse.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate.
However, slight variations in color or appearance may occur due to lighting, photography, and individual screen settings.
Customers should review the product description and specifications before purchasing.
Product availability may change without prior notice.
We reserve the right to update product descriptions and discontinue products, without affecting orders already accepted or rights arising under applicable law.
3. Pricing and Currency
Product prices are displayed on our website in the currency applicable to your selected market or checkout configuration.
The final order total, including any applicable shipping charges and taxes collected at checkout, will be displayed before payment.
Currency conversions may be performed by the website or your payment provider.
Your bank or payment provider may charge additional currency conversion or international transaction fees.
We reserve the right to change prices for future orders without prior notice.
Price changes will not affect orders already accepted, except where applicable law permits otherwise.
4. Orders and Payment
By placing an order, you confirm that the information provided during checkout is accurate.
After your order is submitted, you will receive an order confirmation by email.
We may contact you if additional information is required to verify or fulfill your order.
If an order cannot be fulfilled due to product unavailability, payment issues, or other legitimate reasons, we will notify you and arrange an appropriate refund of any payment collected for the unavailable order.
We reserve the right to reject fraudulent or unauthorized transactions, subject to applicable law.
Payments are handled through the payment methods available at checkout.
5. Shipping and Delivery
ORELIAN offers shipping to the destinations available during checkout.
Shipping availability, applicable charges, and estimated delivery information are governed by our Shipping Policy and the details provided during the purchasing process.
Delivery estimates may be affected by factors outside our control, including carrier disruptions and customs procedures.
If your order is delayed or encounters a delivery issue, please contact us at:
We will review the situation and assist with an appropriate resolution.
Nothing in this section limits your statutory rights regarding delivery.
6. Returns and Refunds
ORELIAN offers a 120-day return request period, subject to the conditions described in our Return & Refund Policy.
Customers should review the complete policy before placing an order.
Return requests must be submitted to:
Refunds and exchanges are processed in accordance with our published policy and applicable consumer protection laws.
7. Product Warranty
ORELIAN watches are covered by the warranty terms stated for the purchased product.
Where a two-year warranty is advertised, it applies to eligible manufacturing defects during the stated warranty period.
Warranty coverage does not ordinarily include damage caused by:
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Accidents or impacts.
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Misuse or improper handling.
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Unauthorized repairs or modifications.
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Normal wear and tear.
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Exposure to conditions outside the product's stated specifications.
For warranty assistance, customers should provide their order number and a description of the issue to:
Our team will review the request and explain the available remedies.
This warranty does not replace or restrict any statutory warranty or consumer rights.
8. Intellectual Property
Unless otherwise indicated, the ORELIAN name, branding, product photography, website design, written content, graphics, and other original materials belong to ORELIAN or their respective rights holders.
You may not reproduce, distribute, modify, commercially exploit, or republish protected content without authorization, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
9. Website Availability
We aim to keep our website accessible and functioning properly.
However, temporary interruptions may occur due to maintenance, updates, technical difficulties, or circumstances beyond our control.
We do not guarantee uninterrupted access to the website.
If you experience a technical problem affecting an order, please contact our customer support team.
10. Third-Party Services
Our website may use third-party services for payment processing, order fulfillment, shipping, and other operational functions.
We may also provide links to external websites.
External websites operate under their own terms and privacy policies.
We encourage customers to review the applicable terms before using independent third-party services.
11. Limitation of Liability
To the extent permitted by applicable law, ORELIAN is not responsible for losses resulting solely from unauthorized use of the website, customer misuse, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including mandatory consumer protections and rights relating to defective products.
Your statutory rights remain unaffected.
12. Privacy
We collect and process personal information as described in our Privacy Policy.
By using our website, you acknowledge that certain personal information is necessary to process orders and provide customer support.
Please review our Privacy Policy for information regarding data collection, processing, and your privacy rights.
13. Changes to These Terms
We may update these Terms of Service to reflect changes in our operations, services, or applicable legal requirements.
Updated terms will be published on our website.
Changes will not retroactively remove rights arising from previously accepted orders.
14. Applicable Law and Consumer Rights
These Terms are subject to the laws applicable to the relevant transaction and any mandatory consumer protection provisions.
Nothing in these Terms is intended to deprive consumers of protections that cannot lawfully be excluded in their country of residence.
Disputes should initially be reported to our customer support team so that we can attempt to resolve them.
15. Contact Information
For questions about these Terms of Service, purchases, or customer support, please contact:
ORELIAN Customer Support
Email: contact@orelian.store