Return & Refund Policy

Last updated: September 21, 2026

At ORELIAN, we want you to feel confident with every purchase. We are committed to providing quality timepieces and a transparent shopping experience.

If you are not completely satisfied with your order, please review our return and refund policy below.

1. Our 120-Day Return Policy

You may request a return within 120 days of receiving your order.

To be eligible for a standard return, your item must meet the following conditions:

• The return request must be submitted within 120 days of delivery.

• The watch must be unused, unworn, and in its original condition.

• All original packaging, accessories, and included items must be returned.

• The item must not have been damaged, altered, or improperly handled by the customer.

These conditions do not limit your statutory rights regarding defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To initiate a return, please email our customer support team at:

contact@orelian.store

Please include:

• Your full name.

• Your order number.

• The item you wish to return.

• A brief explanation of your request.

Our team will review your request and provide return instructions, including the applicable return address.

Please do not send products back without contacting us first, as this may delay processing.

3. Return Shipping Costs

For returns requested due to a change of mind or personal preference, the customer is responsible for the return shipping costs unless otherwise agreed.

If your order arrives damaged, defective, or incorrect, ORELIAN will cover the reasonable return shipping costs when a return is required.

We recommend using a tracked shipping service and retaining your shipping receipt until the return has been completed.

Any shipping charges or deductions will be communicated before you send your item back.

4. Damaged, Defective, or Incorrect Items

If your watch arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Email: contact@orelian.store

Include your order number and clear photographs showing the issue, where possible.

Our team will review your request and arrange an appropriate solution, which may include a replacement, repair, or refund.

Your statutory consumer rights remain unaffected.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original payment method.

Please note:

• Refunds are processed after the return has been reviewed and approved.

• Your payment provider may require additional processing time before the funds appear in your account.

• Original shipping fees may be non-refundable for change-of-mind returns, where permitted by applicable law.

• Where required by law, applicable delivery and return charges will also be refunded.

If you have not received an approved refund after the processing period communicated to you, please contact contact@orelian.store.

6. Exchanges

If you would like to exchange your watch for a different model or variation, please email us.

Exchanges are subject to product availability.

If an exchange is approved, our team will provide return instructions and explain the next steps.

If your preferred replacement is unavailable, we will discuss the available alternatives with you.

7. Promotional and Discounted Items

Purchasing an item during a sale or using a promotional discount does not automatically exclude it from our standard return policy.

Any special conditions applicable to a particular offer will be clearly disclosed before purchase and will not affect your statutory consumer rights.

8. Warranty Claims

ORELIAN watches are also supported by the warranty terms applicable to the purchased product.

If your watch develops a manufacturing defect during the applicable warranty period, please contact us for assistance.

Warranty requests are assessed separately from standard change-of-mind returns.

9. Consumer Rights

This policy does not limit or replace any mandatory consumer protection rights available under the laws applicable to your purchase.

Where local consumer legislation provides additional rights, those rights will prevail over any conflicting provision in this policy.

10. Contact Us

For returns, exchanges, refunds, or questions about your order, please contact:

ORELIAN Customer Support

Email: contact@orelian.store