Privacy Policy

Last updated: September 21, 2026

At ORELIAN, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our online store, purchase our products, or communicate with us.

By using our website, you acknowledge the data practices described in this policy, subject to your rights under applicable privacy laws.

1. Information We Collect

The personal information we collect depends on how you interact with our website.

Information you provide may include:

• Full name.

• Email address.

• Shipping address.

• Billing address.

• Telephone number provided during checkout.

• Order details and purchase history.

• Payment-related information processed through our payment providers.

• Information included in customer support inquiries.

We may also collect certain information automatically when you browse our website, including:

• IP address.

• Device and browser information.

• Pages visited.

• Website interactions.

• Referral information.

• Cookies and similar technical identifiers.

2. How We Use Your Information

We process personal information for purposes including:

Order processing

To receive and process purchases, coordinate payments, prepare orders, and arrange delivery.

Customer communication

To send order confirmations, shipping updates, and responses to customer service inquiries.

Customer support

To investigate delivery issues, resolve complaints, and process returns, exchanges, and refunds.

Website functionality

To maintain essential shopping features, remember preferences, and operate our online store.

Security

To identify suspicious transactions, prevent fraud, and protect our website and customers.

Website improvement

To understand how visitors use our website and improve the shopping experience.

Marketing

Where permitted by applicable law and your communication preferences, we may send promotional emails, product announcements, and special offers.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

3. Payment Information

Payments are processed through secure payment service providers integrated with our online store.

Payment providers may collect and process the information necessary to authorize payments, prevent fraud, and complete transactions.

We do not require customers to send payment card details through email.

Please consult the privacy policies of the relevant payment providers for additional information about their processing practices.

4. Shopify and Third-Party Services

Our online store operates using Shopify.

To provide our services, personal information may be processed by Shopify and other service providers involved in operating the store.

Depending on the services used, these providers may include:

• Payment processors.

• Shipping and logistics companies.

• Order fulfillment providers.

• Website hosting and technical service providers.

• Customer support providers.

• Analytics and advertising services, where enabled.

We disclose information to service providers when necessary for the relevant purpose and subject to applicable legal requirements.

We may also disclose information when required by law, to protect legitimate rights, or in connection with a lawful business transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality and improve your experience.

These technologies may be used to:

• Remember products in your shopping cart.

• Maintain essential website functions.

• Save website preferences.

• Analyze website performance.

• Support advertising and marketing, where enabled and legally permitted.

You can manage cookies through your browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect the functionality of the shopping experience.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

6. Marketing Communications

If you subscribe to our marketing communications or we are otherwise legally permitted to contact you, we may send information about:

• New watch collections.

• Product releases.

• Special promotions.

• Exclusive offers.

• Store announcements.

You may unsubscribe from promotional emails at any time.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to your purchases.

For assistance, email contact@orelian.store.

7. International Data Processing

As an online store serving customers in different countries, personal information may be processed or stored outside your country of residence.

Where international transfers require additional legal safeguards, we will apply the protections required by applicable law.

Our service providers may also process information in different jurisdictions according to their respective privacy terms and contractual obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing orders.

• Providing customer support.

• Managing returns and warranty claims.

• Maintaining legally required business records.

• Preventing fraud.

• Resolving disputes.

• Meeting applicable legal obligations.

When personal information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law and our retention procedures.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request a copy of your data.

• Object to certain processing activities.

• Restrict certain uses of your information.

• Withdraw consent where processing is based on consent.

• Opt out of certain advertising or data-sharing practices.

• Submit a complaint to an appropriate data protection authority.

To exercise your rights, please contact:

contact@orelian.store

We may need to verify your identity before completing certain requests.

Requests will be handled in accordance with applicable laws.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, and misuse.

Our online store relies on security measures implemented by Shopify and relevant service providers.

However, no method of electronic transmission or storage is completely secure.

We encourage customers to protect their account credentials and avoid sending sensitive financial information through unsecured communication channels.

11. Children's Privacy

Our products and services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

12. External Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of those services before submitting personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.

The updated version will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

For privacy-related questions, requests, or concerns, please contact:

ORELIAN Privacy Support

Email: contact@orelian.store