Shipping Policy

Last updated: September 21, 2026

At ORELIAN, we are committed to providing a reliable and transparent shipping experience.

We offer international shipping and work with logistics partners to deliver your timepieces as efficiently and securely as possible.

Please review the following information before placing your order.

1. Shipping Destinations

ORELIAN ships internationally to the destinations available during checkout.

Shipping availability may vary depending on the destination, carrier restrictions, customs requirements, and other logistical factors.

If your country or region is not available at checkout, please contact us before placing an order.

Email: contact@orelian.store

2. Shipping Costs

We offer free express worldwide shipping as advertised on our website, subject to shipping-service availability at the destination.

Where a different shipping option is necessary, any applicable charges will be displayed before you complete your purchase.

The final shipping cost, if any, will always be presented during checkout.

Import duties and taxes are addressed separately below.

3. Order Processing

After an order is placed, it must undergo payment verification and preparation before dispatch.

We aim to prepare and dispatch eligible orders by the next business day.

Orders placed on weekends or public holidays may begin processing on the following business day.

Processing may occasionally take longer due to:

• High order volumes.

• Payment verification.

• Product availability.

• Public holidays.

• Operational or logistical disruptions.

Once your order has been dispatched, you will receive a shipping confirmation email.

4. Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, and customs procedures.

Any estimated delivery timeframe displayed during the purchasing process is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

International shipments may experience delays due to:

• Customs inspections.

• Local postal operations.

• Weather conditions.

• Carrier disruptions.

• Public holidays.

• Incorrect or incomplete delivery information.

If you would like an estimated delivery timeframe for your destination before ordering, please contact:

contact@orelian.store

We will provide the shipping information available for your location.

5. Order Tracking

Once your order has been shipped, a confirmation email will be sent to the email address provided at checkout.

When tracking is available, this email will include a tracking number or tracking link.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

If you have not received your tracking information or need assistance monitoring your delivery, please contact our support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Please carefully verify:

• Full recipient name.

• Street address and building number.

• Apartment or unit information.

• Postal code.

• City and country.

• Contact information requested by the carrier.

If you notice an error in your shipping details, contact us as soon as possible at contact@orelian.store.

We will attempt to update the information if the order has not yet been dispatched.

Once a parcel has been shipped, address changes may not be possible.

Any additional costs resulting from customer-provided address errors will be assessed according to the circumstances and applicable law.

7. Customs Duties and Import Taxes

International orders may be subject to customs inspections, import duties, or local taxes.

Whether these charges apply depends on the destination country's regulations and the tax arrangements disclosed during checkout.

Where duties or taxes are collected in advance, they will be reflected in the purchasing process.

Where applicable import charges are not collected at checkout, additional amounts may be payable upon importation.

Customers should review the information provided at checkout and contact us before ordering if they need clarification about destination-specific charges.

8. Lost or Delayed Packages

If your package is significantly delayed, appears lost, or has not arrived despite being marked as delivered, please contact:

contact@orelian.store

Include your order number and any available tracking information.

We will review the delivery status and, where appropriate, open an investigation with the shipping carrier.

Depending on the investigation and applicable consumer rights, an appropriate resolution may include locating the shipment, arranging a replacement, or issuing a refund.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the packaging and the product, if possible.

Contact us promptly and include:

• Your order number.

• A description of the damage.

• Photographs of the packaging and affected product, where available.

Our team will assess the situation and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Delivery Confirmation

A shipment may be marked as delivered when the carrier records successful delivery.

If tracking shows that your order has been delivered but you have not received it, please contact us.

We will review the carrier's delivery information and investigate the issue where appropriate.

A delivery scan alone does not remove any rights you may have under applicable consumer protection laws.

11. Multiple Shipments

In certain circumstances, items from the same order may be shipped separately due to product availability or fulfillment requirements.

If your order is divided into multiple shipments, we will provide available tracking information for each shipment.

Any additional shipping charges will be communicated before they are incurred.

12. Contact Us

For shipping questions, delivery updates, tracking assistance, or issues with your order, please contact:

ORELIAN Shipping Support

Email: contact@orelian.store